IVR Still Matters!
Interactive Voice Response (IVR) systems remain the dominant first-line service channel — even in the age of generative-AI chatbots — because most customers still prefer to pick up the phone.
August 8, 2025
Technical topics about Telecoms industry and IT solutions and development.
Interactive Voice Response (IVR) systems remain the dominant first-line service channel — even in the age of generative-AI chatbots — because most customers still prefer to pick up the phone.