Product

KAHEA IVR Solutions

Comprehensive IVR Platform

Our fully-featured Interactive Voice Response (IVR) solution revolutionizes how businesses handle customer interactions. Built from the ground up with flexibility and scalability in mind, our platform provides everything needed to create sophisticated voice-based customer experiences

Visual IVR Designer

Drag-and-drop interface for creating complex call flows without coding

Multi-language Support

Deploy IVRs in multiple languages with automatic speech recognition

Real-time Analytics

Monitor call volumes, completion rates, and customer satisfaction metrics

Integration Hub

Seamless connectivity with CRM systems, databases, and external APIs

Voice Biometrics

Advanced security through voice authentication

Call Recording & Quality Monitoring

Complete audit trails and performance optimization

Use Cases

  • Customer service automation and support
  • Payment processing and account management
  • Appointment scheduling and reminders
  • Lead qualification and routing
  • Emergency response and notification systems

Conversational AI Solutions

Intelligent Virtual Agents

Transform customer engagement with our advanced conversational AI platform that goes beyond traditional chatbots. Our AI agents understand context, maintain conversation history, and provide human-like interactions across voice and text channels, and, best of all, integrates with your CRM or business applications and even your website!

Our technology supports web-based Chat, WhatsApp, and Voice Phone Calls, both fixed or mobile! It doesn’t require any special equipment and allows anyone to have a seamless voice conversation with an AI Agent, with very little to no delay, and helps your business keep your clients satisfied by not letting them wait indefinitely until the phone call is answered by your human agent!

Core Capabilities:

  • Natural Language Understanding: Advanced NLP for intent recognition and entity extraction
  • Multi-modal Interactions: Seamless switching between voice, text, and visual interfaces
  • Context Awareness: Maintains conversation state and user preferences across sessions
  • Omnichannel Deployment: Deploy across phone systems, websites, mobile apps, and messaging platforms
  • Learning & Adaptation: Continuous improvement through machine learning and user feedback
  • Enterprise Integration: Connect with existing business systems and workflows, using the available data as source of information.

Agent Management Platform:

Training Studio:

Visual interface for training AI models with domain-specific data

Performance Analytics:

Detailed insights into conversation success rates and user satisfaction

A/B Testing:

Optimize conversational flows through systematic testing

Compliance & Security:

Enterprise-grade security with conversation logging and audit trails

Scalable Architecture:

Handle thousands of concurrent conversations with cloud-native infrastructure

Industry Applications:

Banking & Finance:

Account inquiries, transaction support, and fraud prevention

Healthcare:

Appointment scheduling, symptom checking, and patient support

Retail & E-commerce:

Product recommendations, order tracking, and customer service

Telecommunications:

Technical support, billing inquiries, and service activation

Government Services:

Citizen services, permit applications, and information delivery

Hotels:

Holiday bookings, customer satisfaction and help centres

Learn more about our prices.

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